Troubleshooting
If you're getting delivery errors in your delivery history, the likeliest reason is that you misentered your Kindle username. Go to the Edit Account Settings page and read the instructions carefully.
If kindlefeeder.com sent feeds to your Kindle but you don't get them:
-
Check to see that you added @kindlefeeder.com to your Kindle's approved email list on your Manage
Your Kindle page.
You can disregard this step only if you choose the send MOBI attachment delivery option for your feeds, which is explained on your Kindlefeeder user dashboard. - Check to see that you entered the correct Kindle user name in your Kindlefeeder account settings.
- If you chose wireless delivery, check to see that your Kindle's wireless is on.
-
Also check your Manage
Your Kindle page at Amazon.com to see
if Amazon received the feeds from kindlefeeder.com. If so, you will see
something like this in the Delivery Status box. In this picture, Amazon has
received a payload of feeds from kindlefeeder.com and is processing them. When
this processing is finished, you'll see a delivery date next to the title.
-
If you don't see your Kindlefeeder delivery showing up in the Delivery
Status box:
- It's possible that Amazon's Kindle document delivery servers are undergoing maintenance or backlogged with delivery jobs. This can cause delivery delays of several hours and even more than a day.
- It's possible that Amazon is blocking Kindlefeeder deliveries to new
users. In this case, try adding feeds@kindlefeeder.com to your Kindle's
approved email list and try triggering another Kindlefeeder delivery. If
that doesn't work either, try the send MOBI attachment delivery method. If
that's the only method that works, then keep using it. Also:
- Call Amazon Kindle customer support at 1-866-321-8851 (between 6 a.m. and 10 p.m. Pacific Time) and ask them if they are blocking documents send from feeds@kindlefeeder.com to your Kindle.
- Let us know that adding @kindlefeeder.com and feeds@kindlefeeder.com to your approved email list didn't work.